Here’s is what we would like you to know about us:
Since being founded in 2009, we've seen lots of changes in our industry. What has not changed is the need for quality trades, services and trust when hiring the right team for your project.
We've made our clients happy and our referrals and the testimonials are there to prove it. In fact many clients come back to us for second, third and even fourth renovations. On top of those feats, we have won 7 Houzz.com awards, have an A+ rating with the BBB and are enjoying our 10th year in business together. Through all this, we have still managed to squeeze in a few days of vacation, have met some amazing people and trades along the way and continue to love what we do and each other. The future is bright as the qualities and values of customer service, skilled workmanship and trust is being brought by the second generation of family joining the team.
Here’s is who we would like you to know:
Shelly Patterson- Interior Designer
Loves the outdoors almost as much as the indoors. Trained in Interior Design and loves West Coast living, Shelly brings a modern cozy approach to her interiors. Being of Scandinavian decent her first hand interpretation of mid century modern and the Hygge approach to life has brought her great joy working and living in the Fraser Valley. Shelly has recently launched Koselig Interiors Ltd in 2019 due to the high demand for independent interior design assistance and furnishings.
Message from Shelly;
When we meet people for the first time and tell them what we do, they normally react in two ways.
The first is: “That’s so cool, I’d love to restore houses and watch lots of Home and Garden TV. You are like the shows!!
The second, and much more common reaction is: “You’re married? How on earth do you manage to work together too?”
This question always makes us smile. “It’s simple really”, I tell them. “I'm an interior designer and Mike is a construction manager, so we have the best of both worlds. Keeping the big picture in mind is the most important- Clients projects moving, clients projects final results!
You see, trust is something that defines our business. Years ago, when we were working for another company we realized there was a better way of doing business – one that puts the people and their goals, rather than the money, at the heart of it.
This is why we started Pro-Pack – because we wanted to be able to create the kinds of homes that people dream of, without them having to worry about trusting their designer or contractor to work together well and cohesively get it done with results they will love.
It hasn’t been all roses. We have had some of the exact issues they show on TV. Surprises behind the walls, products arriving damaged, trades people not showing up, delays due to permits and schedules not as promised.
It’s also why after 10 years we have been successful and are still here providing our services together. People love our passion – and our design work –our commitment and communication throughout the entire project. They know they’re getting great interiors advice, quality craftsmanship and products — the kind of experience that they expect.
I love my work. Seeing happy clients and completed projects is what drives me. If you want to know our secret, it’s really the same as my design philosophy: keep it simple, craft it beautifully and use my talents and training to better peoples lives.
Mike Patterson- Construction Manager
Is passionate about doing things right and doesn’t tolerate shortcuts. An innovator, loves technical application details such as needed in waterproofing showers, installing flooring and remodeling as per current BC building codes. Working together with their son Carson, nephew Chris as well as the great team of trades proven to provide quality services, the results are warrantied and problem free. Mike got his experience and aptitude for problem solving, quality workmanship and integrity from his Grandfather David Olischefski who was a mountain of man but with a heart of gold.
Message from Mike;
While Shelly is the creative one in this partnership, I like to think that I'm the guy that get to make it happen! You see, while she’s being all creative and coming up with amazing plans together with our clients, I make sure the budgets are clear, schedules are organized and the products chosen are installed correctly.
You’ll meet many contractors who only get the job done. The Pro-Pack difference is that we believe in doing it properly. Sure, we could get away with a patch up job or cover up things that have been done wrong in the past. But what’s the point of that?
You’ll only end up with problems down the line.
Caring about people and where they live, and doing the job right means we've built our business on integrity and accountability. People come to us not only because they love what we do, but because they love how we do it. I'm really proud of that.
As Shelly says, people are at the heart of our business. And that’s the way it will always be – no matter if we’re creating a magnificent kitchen or a bathroom that feels like a luxury spa, we will always put our customers first.
In this business, honesty will always stand out. We cannot promise no bumps…this is renovations so lets be real but we can promise we are there for you, commit to a finish you will be proud of and worth the effort and investment.
My team and I guarantee that you will work with people you can trust, who will always do their very best work for you and that we will leave your home and lives better for having known us.
Want to see us in action? Give us a call at 604 850 0056. We would be happy to meet you and give you a free estimate for your renovation.